Support & Resources
Find the help you need to build with Dcycle’s API.Support Channels
Email Support
[email protected]Our team responds within 24 hours on business days.When contacting support, please include:
- Your organization ID
- Description of the issue
- Relevant API requests/responses
- Any error messages received
Developer Documentation
Browse comprehensive guides and API reference.View Guides →
App Help Center
Step-by-step tutorials for using the Dcycle web interface.Open Help Center →
Learning Resources
For Developers
API Tutorials
API Tutorials
Step-by-step guides for common use cases:
- GHG Protocol Tutorial - Mobile Combustion - Track vehicle fuel consumption
- Logistics Tutorial - Calculate transport emissions (ISO 14083)
- Facilities Tutorial - Monitor energy and on-site emissions
- Supply Chain Tutorial - Track purchased goods emissions
- Custom Emission Factors - Use supplier-specific data
Core Concepts
Core Concepts
Understand carbon accounting fundamentals:
- Core Concepts - CO2e, Scopes, ISO 14083, GHG Protocol
- Quickstart - Get your API key and make your first call
- Authentication - Secure your API requests
API Reference
API Reference
Complete endpoint documentation:
- API Introduction - Overview, authentication, errors
- Logistics API - Transport emissions
- Vehicles API - Fleet management
- Invoices API - Facility energy tracking
- Purchases API - Supply chain emissions
For End Users
Dcycle App Guides
Using the web interface? Our Help Center has detailed guides for:
- Creating and managing facilities
- Uploading utility invoices
- Tracking fleet fuel consumption
- Managing suppliers and purchases
- Generating reports
Data Protection & Recovery
Recover Deleted Data
Dcycle automatically creates daily backups with 7-day retention. If you accidentally delete data, contact us at [email protected] within 7 days with:- Your organization ID
- Date/time of deletion
- Description of deleted data (facilities, vehicles, invoices, etc.)
Security & Compliance
API Keys
Data Privacy
GDPR compliantWe follow industry best practices for data security and privacy.
Regional Data
EU data hostingData stored in EU data centers for regulatory compliance.
Data Encryption
Encrypted at rest and in transitAll data encrypted using industry-standard protocols.
API Reliability
Rate Limits
Rate Limits
Default rate limits apply to all endpoints:
- 1000 requests/minute per organization
- 50 requests/second per API key
Uptime & Availability
Uptime & Availability
Our API infrastructure is designed for high availability:
- Load-balanced across multiple servers
- Automatic failover
- Regular maintenance windows announced in advance
API Versioning
API Versioning
We maintain backwards compatibility:
- Current version: v1
- Breaking changes are communicated 90 days in advance
- Legacy endpoints maintained for 6 months after deprecation
Common Questions
How do I get an API key?
How do I get an API key?
- Log in to your Dcycle account at app.dcycle.io
- Navigate to Settings → API
- Click Generate API Key
- Copy your key and store it securely
What emission calculation standards do you support?
What emission calculation standards do you support?
Dcycle follows internationally recognized standards:
- ISO 14083 - Transport emissions
- GHG Protocol - Corporate accounting
- IPCC AR6 - Global Warming Potential values
Can I use supplier-specific emission factors?
Can I use supplier-specific emission factors?
Yes! Use Custom Emission Factors to track supplier EPDs and Product Carbon Footprints.This significantly improves accuracy (from ±30-50% to ±5-15%) and enables supplier engagement.Custom Emission Factors Guide →
How do I bulk upload data?
How do I bulk upload data?
All major endpoints support CSV bulk upload:
- Fleet fuel consumption
- Utility invoices
- Shipments
- Purchases
Which countries are supported?
Which countries are supported?
Dcycle supports emissions calculations worldwide with location-based emission factors for 50+ countries.Enhanced features available in:
- Spain (Datadis integration for electricity)
- EU countries (CBAM compliance)
- USA, UK, France, Germany (detailed regional factors)
How accurate are the calculations?
How accurate are the calculations?
Accuracy depends on data quality:
Learn about data quality →
| Method | Accuracy | When to Use |
|---|---|---|
| Supplier-specific | ±5-15% | When you have EPDs/PCFs |
| Activity-based | ±20-40% | When you know quantities |
| Spend-based | ±50-100% | Only monetary value known |