Support & Resources
Find the help you need to build with Dcycle’s API, CLI, and MCP integrations.Support Channels
Email Support
[email protected]Our team responds within 24 hours on business days.When contacting support, please include:
- Your organization ID
- Which integration you’re using (API, CLI, or MCP)
- Description of the issue
- Relevant requests/responses or error messages
Developer Documentation
Browse comprehensive guides and reference documentation.View Guides →
App Help Center
Step-by-step tutorials for using the Dcycle web interface.Open Help Center →
Documentation by Integration
REST API
Full endpoint reference for programmatic integrations
CLI
Command-line tool for automation and scripting
MCP Server
AI assistant integration for natural language queries
Learning Resources
Getting Started
Quickstart Guides
Quickstart Guides
Get up and running with your preferred integration:
- API Quickstart - Make your first API call
- CLI Quickstart - Install and run your first command
- MCP Quickstart - Configure Claude for AI-assisted analysis
Authentication
Authentication
Learn how to authenticate with each integration:
- API Key Authentication - For REST API
- CLI Authentication - Interactive login and environment variables
- MCP Authentication - Claude configuration
Core Concepts
Core Concepts
Understand carbon accounting fundamentals:
- Core Concepts - CO2e, Scopes, ISO 14083, GHG Protocol
- Emission factors, calculation methods, and data quality
Emission Calculation Tutorials
By Standard
By Standard
Follow internationally recognized frameworks:
- GHG Protocol Tutorial - Corporate carbon accounting
- ISO 14064 Tutorial - Organizational emissions
- ISO 14083 - Transport emissions
By Use Case
By Use Case
Step-by-step guides for common scenarios:
- Facilities Tutorial - Monitor energy and on-site emissions
- Logistics Tutorial - Calculate transport emissions
- Supply Chain Tutorial - Track purchased goods emissions
- Custom Emission Factors - Use supplier-specific data
Automation & AI
Automation Patterns
Automation Patterns
Scale your sustainability workflows:
- Automation Overview - The automation gap and maturity model
- Reporting Pipelines - CI/CD integration patterns
- Multi-Organization Management - Holdings and subsidiaries
- AI-Assisted Analysis - Using MCP with Claude
CLI Examples
CLI Examples
Practical automation workflows:
- CI/CD Pipeline Integration - GitHub Actions, GitLab CI
- Multi-Org Reporting - Consolidated reporting
- Logistics Automation - Daily data uploads
Data Protection & Recovery
Recover Deleted Data
Dcycle automatically creates daily backups with 7-day retention. If you accidentally delete data, contact us at [email protected] within 7 days with:- Your organization ID
- Date/time of deletion
- Description of deleted data (facilities, vehicles, invoices, etc.)
Security & Compliance
API Keys
Data Privacy
GDPR compliantWe follow industry best practices for data security and privacy.
Regional Data
EU data hostingData stored in EU data centers for regulatory compliance.
Data Encryption
Encrypted at rest and in transitAll data encrypted using industry-standard protocols.
API Reliability
Rate Limits
Rate Limits
Default rate limits apply to all endpoints:
- 1000 requests/minute per organization
- 50 requests/second per API key
Uptime & Availability
Uptime & Availability
Our API infrastructure is designed for high availability:
- Load-balanced across multiple servers
- Automatic failover
- Regular maintenance windows announced in advance
API Versioning
API Versioning
We maintain backwards compatibility:
- Current version: v1
- Breaking changes are communicated 90 days in advance
- Legacy endpoints maintained for 6 months after deprecation
Common Questions
How do I get started?
How do I get started?
- Get an API key at app.dcycle.io/settings/api
- Choose your integration:
- Follow a tutorial in Guides
What emission calculation standards do you support?
What emission calculation standards do you support?
Dcycle follows internationally recognized standards:
- ISO 14083 - Transport emissions
- ISO 14064 - Organizational emissions
- GHG Protocol - Corporate accounting (Scopes 1, 2, 3)
- IPCC AR6 - Global Warming Potential values
Can I use supplier-specific emission factors?
Can I use supplier-specific emission factors?
Yes! Use Custom Emission Factors to track supplier EPDs and Product Carbon Footprints.This significantly improves accuracy (from ±30-50% to ±5-15%) and enables supplier engagement.Custom Emission Factors Guide →
How do I bulk upload data?
How do I bulk upload data?
There are two ways to bulk upload data:Via API: Upload CSV files to endpoints like See tutorials: Fleet, Logistics, Facilities
/api/v1/logistics/requests/bulkVia CLI: Use the dc command for streamlined uploads:Which countries are supported?
Which countries are supported?
Dcycle supports emissions calculations worldwide with location-based emission factors for 50+ countries.Enhanced features available in:
- Spain (Datadis integration for electricity)
- EU countries (CBAM compliance)
- USA, UK, France, Germany (detailed regional factors)
How accurate are the calculations?
How accurate are the calculations?
Accuracy depends on data quality:
Learn about data quality →
| Method | Accuracy | When to Use |
|---|---|---|
| Supplier-specific | ±5-15% | When you have EPDs/PCFs |
| Activity-based | ±20-40% | When you know quantities |
| Spend-based | ±50-100% | Only monetary value known |
Is the CLI available?
Is the CLI available?
The Dcycle CLI is currently in Early Access for enterprise customers.Contact us to learn more about access.View CLI documentation →
How do I use MCP with Claude?
How do I use MCP with Claude?
The Dcycle MCP Server is in private beta. It allows you to query your sustainability data using natural language through AI assistants like Claude.Contact us for early access.View MCP documentation →